Modelo de Avaliação do Clima Organizacional para o Serviço de Nutrição do Hospital Getúlio Vargas

Abstract

This research aim is to develop model to evaluate the organizational climate Nutrition and Dietetic Service (NDS) at Getúlio Vargas University Hospital (GVUH). However, it was done a bibliographical revision to identify existing models, in order to generate support to elaborate a model proposal for the research. The research is a descriptive, quantitative and qualitative study, having as method the case study and as instrument of collection of data, a composed questionnaire of thirty-five assertions classified in seven dimensions. The public used in the research were thirty-two effective employees from the service investigated. From the analysis of the data performed with SPSS Software, we had identified that from all the thirty-five assertions, only twenty-six had normal commonalities and they were distributed in five dimensions, which amongst them they had been distinguished: Leadership, Work Environment, Communication, Professional Growth and Logistic Support. On the other hand, the research has shown for the managers the need for improvements in the illumination conditions, temperature and noise of the working environment by means of a building renovation, as well as the necessity to perform training with the employees, hoping to improve their technical and communication abilities. Finally, we have concluded that although the model is not 100% perfect, it can be used as an instrument to evaluate the quality of the services from the Nutrition and Dietetic Service (NDS).Organizational Climate; Hospital; Model; Nutrition;