Medição da maturidade da gestão de implantação da interoperabilidade governamental com uso de metodologia ágil e modelo de lógica difusa (fuzzy logic)

Abstract

The main objective of this work was to propose a model for measuring the maturity of the management of the implementation of government interoperability, considering the organizational structure of a federal institution of higher education. Therefore, the research started from the following specific objectives: definition of a management process for the implementation of government interoperability in the institution; development of a model that would allow the measurement of the degree of maturity in the management of the implementation of interoperability in the institution; and validation of a model from the analysis of the behavior of the model for measuring the degree of maturity, considering the criteria and variables established as input, and the indicators obtained as a result. A bibliographic review was carried out on "interoperability", "government" and "management" using the Knowledge Development Process - Constructivist (ProKnow-C) instrument, where several challenges related to Governance, constant management changes, various organizational factors were highlighted. , the resources and standardization of information and communication technology available, the training and availability of specialized technical personnel, the availability of financial resources, among other aspects. In a second axis, an investigation was carried out on the management maturity processes of interoperability implementation in public organizations, focusing on the e-PING platform made available by the federal government. In this context, from the elaboration and identification of indicators, a model was developed to measure the degree of maturity of the governmental interoperability implementation process, with its application through simulation to obtain results considering the organizational structure of the selected IFES. The result was represented through management graphics, which can be used as a control tool, monitoring the stability of each implementation process at each cycle performed for each segment of e-PING components, within a process of continuous improvement. The general objective and the specific objectives related to this research were achieved, contributing academically with the exploration in the fields of theory and practice of management tools, economically with the improvement of the process allowing the optimization and control of the performances of the implementation teams of the institutions governmental, and socially, with the guarantee that people, organizations and systems have access to public services or access to institutional information in a more efficient, effective and economical way.