Elaboração de um artefato de planejamento estratégico de TIC para o CPD/UFAM, baseado na metodologia PETIC

Abstract

This is a proposal of a Strategic Planning Information and Communication Technologies (ICT) to be applied on Data Processing Center (CPD) of the Federal University of Amazonas (UFAM). So far, CPD has not any informatics polity. Based on modernization program established by the Institutional Development Plan, as well as, a demand from Superior Accounting Court, that suggests a lack of control over information on Government Organization. This document was produced with support of the PETIC Methodology. Action plans for the next three years (2011-2014) were developed based on maturity analysis of each ICT process identified in the CPD. Another product from this work was devising of Cost x Importance chart to support decision making. Gantt Maps also were defined including main areas of ICT (data, software, hardware, communication and people) to support action monitoring. The planning artifact is aimed to improve quality, efficiency, proper investment, satisfaction and cost reduction.