Modelo de simulação para análise operacional da central de atendimento ao eleitor do TRE-AM

Abstract

This academic work intends to use simulation modeling to study the behavior of the queue of attendance of voters who request registration, which can range from 50 voters per day, in periods of small demand, to 8000 voters per day, in electoral years. For such, a study of case in the Central Office of Attendance of Voters (CATE) of the Electoral Regional Court of Amazon (TRE-AM) was made, emphasizing the process of arrival and attendance of voters, regarding the operations of enlistment, revision, transference and second copies. To develop this study, a bibliographical survey was made on Services of Electoral Attendance, Queuing Theory, Modeling and Simulation of Systems, and Arena® Simulator. In addition to the collecting of data of the field research, queries to the historical information stored in the database of TREAM were made, with the purpose of validation of the collected data. From these data, a mathematical model was developed, whose model of computational simulation was implemented with the software Arena®, and validated for the current operational conditions of small demand. From this model, nine alternative scenes for the operational conditions of the central office of attendance of voters were generated, allowing comparisons considering the amount of attendants, their level of experience, operations of attendance, and demand of voters. The analysis of the results shows that a modification in the operational configuration considerably influences the average time that the voter waits in line and the size of the line, being the main influence factors the number of attendants and their level of experience, which suggests that some measures, such as training, standardization of the procedures and implantation of new provisory attendance centers a longer time in advance, will guarantee quality improvement of the services