Redução do tempo de avaliação docente em uma Secretaria de Educação Municipal

Abstract

The public sector has been growing and facing difficulties at all times, requiring alignment to meet the expectations of the internal and external environment. In this scenario, one of the main bottlenecks in service delivery is the time wasted from planning to the proposed result. This paper aims to use the concepts of Lean Office to reduce the time in the evaluation process of service satisfaction in a Municipal Education Department. For that, the scientific investigation was carried out through a case study, with semi-structured interviews and time measurement with direct participant observation technique. The tool used for lean production was Value Stream Mapping (MFV), applied in the steps of experimentation between the process and guided by the current MFV, analyzing the activities that did not add value and the future MFV, proposing steps of lean processes adequate to Institution for time reduction. At the end of the research it was concluded that the use of the MFV was satisfactory for reducing the time, where the Lead Time was reduced from 5 days to 2 days adding value to the institution in the optimization of the time of the service rendered. Therefore, a methodology was proposed to continue the reduction of waste in administrative environments in the public sector.