Avaliação de desempenho, produtividade e eficiência: uma abordagem aplicando a ferramenta análise envoltória de dados DEA na Universida- de Federal do Amazonas

Abstract

The purpose of this research is to apply the methodology of Data Envelopment Analysis - DEA as a tool for evaluating their performance and efficiency of 19 Academic Units of the Federal University of Amazonas (UFAM) for the years 2009 and 2010, showing which academic unit is more productive and efficient, and which unit has lower level of productivity and efficiency. The tool was developed DEA to evaluate the efficiency of organizations whose activities are not aimed at profit or for those that do not exist pre-fixed prices for all inputs and / or all products, and thus an alternative technique to study the efficiency of higher education institutions. Considering that the end product of a higher education institution is to train individuals with critical thinking, qualified to play a role in society, and provide the community with undergraduate and graduate quality, we applied the model of Constant Returns Scale (CCR) with the product orientation. The research was conducted in three stages: the first was considered the evaluation of 14 academic units at headquarters and in the second and third used the evaluation of 19 academic units of the institution. The data used in the study were derived from existing sources at the institution such as: Management Report, PingIFES and Indicators TCU. In 2009, the results show that the 14 academic units assessed 71.43% achieved the level of technical efficiency, whereas in 2010 were 85.71% efficient. In evaluating the 19 academic units, 52.63% were effective in 2009 and 68.42% in 2010. In the case of academic units that have not reached the level of efficiency, the DEA model shown by the results which aspects should be dealt with by the manager to become efficient. The results may help the manager in decision making when defining institutional goals focused on those units that need to become productive and efficient.