Uso da Taxonomia de BLOOM para modelagem de processo produtivo no setor de serviços voltado à prática no ensino a distância

Abstract

This study aims the creation of a practical activity of teaching model applicable to the Technical Course in Public Services of the Center of Technological Education of Amazonas (CETAM) in the distance education, held in twelve municipalities of Amazonas state, planned with the use of Bloom's Taxonomy, aiming to achieve the highest cognitive levels. Considering the regional characteristics, it was developed and implemented an educational activity focused on environmental context lived by the students, combining the concepts acquired in the virtual environment with the playfulness of a film; the development of an interdisciplinary project to generate a representative scenario of the knowledge acquired; project execution in a themed room format and ending with the presentation of an evaluation report. For this, the methodology used research was a study of qualitative and quantitative, the case study method, exploratory in nature, in which we analyzed the result of a planned activity to practice in distance education. It was used as a source, a structured survey questionnaire, with closed and open questions, based on the Likert scale and SERVQUAL, quantified and represented in tables and graphs. The data analysis was used for descriptive statistics, with absolute frequency calculation, relative and average, and inferential analysis. Therefore, this research emerges from the challenge of developing manufacturing activities from theory into practice in teaching distance mode. Thus aimed to analyze the results of a case, as regards its contribution to educational quality, improving learning course participants and therefore of their training. Bloom's Taxonomy gave objectivity to planning education, control of learning and assessing the performance of teacher students, thus enabling improvements in cognitive development. The teaching tools used in the movie and themed room have been evaluated by course participants as able to achieve the proposed objectives. The activity proved to be effective in contributing to the improvement of learning and the student's performance, encouraging self-learning and teamwork, as well as for vocational training of quality.