O processo dialógico entre Agentes de Saúde e sujeitos com Diabetes Mellitus 2 na estratégia Sáude da Família em Manaus

Abstract

The object of the study was the dialogical process in the care relationship between health care agents and subjects with diabetes mellitus 2, in the primary health care, family health care strategy. The theoretical assumptions of health psychology, community orientation, and concepts about subjectivity, dialogue and mediation in health care were central to our analysis. The main objectives were: to investigate the mediation and dialogue processes of ACS with subjects/users with DM2, inserted in the Hiperdia Program, in a UBSF, in Manaus; To identify the health care practices of ACS in the assigned territory of a UBSF; to characterize the health care practices of the ACS in the Hiperdia Program in the context of this UBSF. The qualitative methodology of the Participating Observation in the field of research (UBSF), used the field diary and documentary material, respecting the ethical norms in research. The researcher was inserted as a participant observer in the daily life of the UBSF, interacting with the professionals of the multidisciplinary team and users of the unit, in a general way. And, more directly, with the community health care agents and users of the Hiperdia Program. In this unit, the five community health care agents were women. All agreed to participate in the research and signed the Informed Consent Term. The analysis of the corpus was performed in coherence with the theoretical assumptions of health psychology and the field methodology used. The results showed the precariousness and vulnerability of the population and dwellings of the affiliated territory of the UBSF, where the ACS work in daily life. The ACS practices are more focused on preventive care work, particularly, observing the behaviors and situations of risk of illness and aggravation of the same, acting as mediators between the users and multidisciplinary team. In the Hiperdia Program, the actions of mediation of the ACS, valued both the subjective aspects of the subjects / users and those of the glycemic control, of the practice of physical exercises in DM2. An example of the care pathways of an ACS in the territory was singled out, highlighting a care relationship in a dialogical process, with availability and solidarity regarding the subjects/users of DM2. In the final considerations, it is suggested the deepening of the research on the dialogic processes underlying the care relationships of the ACS in their daily practice.