Modelo de sistema de gerenciamento de documentos para secretarias de conselhos universitários: uma proposta para a UFAM.

Abstract

This paper has developed a tool whose operation is performed based on data from a document management system, designed with the purpose of tracking, recording, control and retrieve information and documents within the General Secretariat of the Councils of the Federal University of Amazonas. Finished with the evaluation of the search tool, the Data Dictionary, which integrates with document management system, identified as SGD / SECONS. The theoretical framework is based on the literature on information systems, knowledge management, document information technology to optimize dynamic support for the activities developed there. Was employed as instruments of direct observation of activities in the sector, meetings with the employees effected and documentary research in primary and secondary documents existing in the Secretariat of the Councils of the UFAM, some produced there, and others received in the industry searched for treatment and transformation into products that are used for the purpose of demarcating the legal functioning of the institution, trainers of domestic legislation. Production information require storage, location and safe recovery and agile in order to provide legal support to managers in decision making and the university community in general. For the mapping and recording system requirements were identified, considering the experiences of internal servers that contributed to the construction of the model developed tool to search and capture of information. The system was evaluated at four different times with different complexities, and the results stated and proved its effectiveness and efficiency, ensuring timely and reliable answers to managers UFAM, besides the possibility of replication of the system and the tool in other sectors function similar to the SECONS, such as the Chambers of the Dean, Academic departments and other units. The results after evaluations confirmed the success of the tool as well as the manual model adopted to manage information and processes. It was suggested the future possibility of increasing the system by automating it, offering the customer, plus the ability to track the processing of a process that is of interest for trial in the Councils, the supply of legislation that, provided in the web portal UFAM without the need to directly drive SECONS to obtain the desired document. Thus, it is proposed as suggestions for future work the development of software by the Institute of Computing face of positive findings and confirmed by research.