Diagnóstico e propostas para manutenção da estrutura de suporte à prestação de serviços de alta tecnologia

Abstract

The growing competition in the consumer market and the current global scenario of the electronics industry where products become increasingly complex, and its levels of quality and reliability required increasingly point to a direction in which the need to use techniques that assist in the construction of the reliability of a product from the earliest stages of its development is increasingly becomes indispensable. The reliability of a product is mainly affected by the existence of defects that are in a latent state, which, if not identified and treated, can manifest themselves as gross failures already in the hands of the consumer, while using the product. In order to diagnose the status of assets of a mechanical laboratory, there was a single case study of qualitative character, which we used a semi structured questionnaire to ask the managers, technicians and researchers in order to identify the degree of knowledge and interaction of these with the practices and maintenance policy. The results were analyzed according to the construct, and mostly convergent (63.15%), although considered fundamental issues differ (36.84%). Results showed a total loss of the maintenance history, because there were no data to be analyzed. In this sense, it is the tool to support FTA with the analysis of problems and clarify the fact that a maintenance problem in the climatic test equipment can mask results. The study revealed that although the company has money earmarked for maintenance of laboratory equipment, they are making the area a number of machines scrapped because no action is being developed in order to ensure smooth operation of the assets.