Gestão do conhecimento no ambiente de Tecnologia da Informação da Universidade Federal do Amazonas: estudo de caso do CTIC/UFAM

Abstract

Initially in the so-called Post-Industrial Era or the Age of Knowledge, organizations began to take a different view of their intangible assets. This development stemmed from the realization that more important than facilities, equipment and technology are the people, the organization’s human resources. And their importance comes not only from the work they do, but, above all, from the knowledge they possess. Since tacit knowledge is inherent to learning and to practice, it cannot be displayed without the express desire of those who possess it. Within this new context, Knowledge Management (KM) has emerged to put into practice ways of making knowledge a management object, not only to be used as a measure of competitive difference, but to adapt to today’s increasingly dynamic scenario. In consequence, a case study is presented that discusses KM in the sector responsible for Information and Communications Technology (ICT) within a Federal Institution of Higher Education. Firstly, a survey was done of the sector’s current situation (structure, technology and human resources) and the possible relationship to KM; a parallel is then drawn between existing knowledge and needs, followed by a description of an IT tool compatible with a KM initiative; finally, based on the information collected in the previous steps, an evaluation is presented of the existing knowledge potential as well as its contribution to the research site’s activities.