Proposta de modelo de manufatura enxuta nas operações de serviço de uma empresa de bebidas do PIM

Abstract

Lean Manufacturing is recognized worldwide as a set of advantages an competitive differentials generated by adopting the methodology of work developed by Toyota. This research was conducted in a leading market's U.S. beverage company's, the the Quality Control sector. The company produces a wide variety of high-value products; however, since it's related to with the food industry, they work with raw materials that have a short life cycle. In addition, the customer is increasingly demanding, indicating that the company showing better flexibility to monitor the demand will become more competitive. Thus, lean manufacturing emerges as an alternative to improve customer services and processes. The company's main objective is to eliminate all activities that do not add value to the product. This is possible through a continuous flow, with high quality taxes, lower costs and agility in the implementation of changes. This paper presents a study on the usage of the concepts of Lean Manufacturing and of validating of a model of quality in the area, more specifically in the service process analysis of raw materials of a beverage company in the Industrial Pole of Manaus. For this, we carried out a bibliography study on Lean Manufacturing and application methodologies in the areas of services, manufacturing and administrative sector. Then, we performed a case study based on real applications of Lean Manufacturing in service quality, being a very broad concept, and therefore applicable to different areas of an organization. Additionally, there are many techniques used in this service model, such as Standard Work, Kaizen, Kanban, 5S and Performance Management. There was also work with reduced cycle times, covering aspects of quality and development of the team with the integration of the tools presented, generating a productivity improvement of about 30% and an economical 2000 hours.