Lean Office: estudo da aplicabilidade conceitual na gestão pública municipal

Abstract

The proposal of this search was to seek the elimination of losses of time in the processing of processes with term, received at the Municipal Health Secretariat in the years 2013, 2014 and 2015, coming from external control bodies, through the Lean Office philosophy and its Value Stream Mapping tool. The research was motivated to observe areas for improvement. In the methodological field, content analysis and data collection were obtained through the institutional software (Protus, Integrated Protocol System), documentary research, electronic spreadsheets of the Cabinet Sector, as well as an interview script applied with fourteen servers. Being one of each sector involved in the processing of said processes. Finally, we obtained the identification of improvements that will give more agility to the processing of processes with predetermined deadlines, applying first-in-first-out techniques and Value Stream Mapping, seeking a leaner flow , eliminating what does not add value to the client, which represents a great gain for the whole organization, besides contributing to the academic environment by emphasizing that such philosophy can perfectly be applied to the public sector, although it is not yet widespread in this environment.