Proposta de modelo para analisar desempenho do Programa de CCQ de uma empresa de eletroeletrônico do PIM

Abstract

The Circle of Quality Control consists on a group of employees who volunteer to support a company, whose goal is to identify, analyze and propose improvements to problems detected in work, besides focusing on professional development and improving the work environment. The company studied has increased focus on financial return of the QCC, having no tools to evaluate the attendant performances and the impact on the work environment In this context, this thesis developed a conceptual model to analyze the performance of the QCC program, at an electronic company located in the Industrial Pole of Manaus, by the perspective of the attendant .Therefore, a study was done based in the program used by the company, literature review and existing models. Based by the models and documentary research, an instrument for data collection was developed and applied together at 60 attendents (leaders and secretaries) in September 2012. From the final results, we developed a conceptual model and the main result has achieved good performance of the current program (80.6%), otherwise identifying further development dimensions related to the company and the work environment when compared with the development of the attendents. Were also identified several opportunities for improvement QCC program at the company.