Proposição de indicadores de desempenho aplicado ao transporte de passageiros na Região Amazônica

Abstract

This composition looks for to investigate the elaboration of a global pointer of performance for the adjusted services in the fluvial transport of passengers in the Amazon region. The objective is to verify the pointers of quality for the adequate services as resolution 912 of the National Agency of Aquatic Transports - ANTAQ and to calculate them. Later, through the methodology of wrapper Analysis of data - DEA, these pointers will be congregated in an only pointer called of global. It is known that the quality in the transport is directly connected to the adjusted services, which are express in law, however, in practical the such requirements they are not respected in the Amazon region. In part for the lack of an efficient inspection, on the other hand, the lack of public politics in relation to the aquaviário transport in relation to the fluvial transport, contributes to the precariousness of services. However, to think itself about structural improvements, it is necessary beforehand to diagnosis each part of the fluvial transport. The pointers are instruments for this basement, supplying enough knowledge for one better intervention of the responsible agencies, and they will serve to awake in the user the necessity of changes in this modal. The results of the research had shown that the boats that operate in the routes longest had presented the best performances. Being the partial pointers in relation to the quality of the offered service, it is concluded that the changeable time of trip does not have direct association with the variable related to the edge services offered in the boats, nor neither, the changeable charged price . key-Words: Poi ters, fluvial transport; quality; adequate services, DEA