Investigação da qualidade no controle do gerenciamento de documentos técnicos de engenharia.

Abstract

Since the technical documentation is one of the main inputs of the processes of maintenance, operation, expansion and projects reform, therefore, it is necessary to have an excellent control management of documents so the flow of information in the documents can occur reliably. The same should be updated and in the correct places, so the user does not have the chance to use outdated documents. This research aimed investigate the control of management of technical documents belonging to the Division of Engineering Design and Supervision of Works of the City of Federal University of Amazonas, in order to minimize or eliminate the possible problems arising from lack of quality in management of technical documents of responsibility of this Division. Thus it was realized that the process occurs in different ways, therefore, there is not a procedure systematic where everyone had to follow, so the technical document management was confident in its entire flow. The proposed study was based on literature review, questionnaires, interviews and observations. The results and analysis of this provide a better knowledge of this issue and, fundamentally, a proposal to solve, or minimize this liability within the institution. The generation, input, output, review, cancellation and archiving of technical documents for engineering were defined.