Vivências de prazer-sofrimento no trabalho de Técnico-Administrativos em Educação de uma instituição federal de Minas Gerais

Abstract

The work is itself an element of internal human energies. It is through work that human beings perform and construct the environment where they live and interact with one another. In addition, work helps to form our identity. This research was done with administrative and technical education staff of a federal public institution in the city of Juiz de Fora – Minas Gerais. The objective was to understand the psychodynamic processes which aggravate the suffering at work and the main forms of subversion of suffering in pleasure/satisfaction of employees of a federal institute of education in the State of Minas Gerais. We used the Psychodynamics of Work as a reference. It is a theoretical approach proposed by Christophe Dejours (1980). It follows a qualitative research paradigm, using a semi-structured interview method and participant observation The work used data analysis obtained by using the adaptation proposed by Moraes (2010) of Theory Based Analysis – Grounded Theory or Constant Comparison method, which after being sent were analyzed with the theoretical basis of the Psychodynamics of the work and articulated with some theoretical foundations of social psychology, clinical sociology of labor and public administration. The results indicate that the main suffering aggravating categories at work are overload, lack of recognition by superiors and colleagues, interpersonal conflicts, competition, invisibility, lack of identification with the work, bureaucratic activities, conducts and moral harassment. The experiences of pleasure appear linked to conviviality with other colleagues, taking part of activities within the field of training, the customer service people and demands. We could also observe defensive strategies as denial, characterized by the presence of distrust, of individualism, isolation and trivialization of the difficulties of organizing work; rationalization of deleterious labor conditions, strategies of adaptation and acceptance. However, it was noted the use of practical intelligence as subjective mobilization factor for the subversion of suffering in pleasure at work.