A contribuição da Engenharia de Produção para a excelência nos processos de registro e expedição de diplomas na Universidade Federal do Amazonas

Abstract

The globalized world requires investment of all kinds. In the focus of these discussions are public institutions, with the need to make their processes more agile in an attempt to provide better services to citizens. Given this, and in order to make a reflection about the provision of public services, this research theme is the management of processes and as an object of study the Records Division Diplomas - DRD, Federal University of Amazonas - UFAM . Surge in order to propose alternative investments in processes, equipment and personnel aimed at changing the paradigms currently exist in the Records Division Diplomas Federal University of Amazonas (UFAM), aiming to gain agility and quality in the provision of this service to the university community . Regarding the methodology, the research was qualitative in nature, using research as a means to document research, and action research. It was a descriptive and explanatory, using flowcharts and process maps, which were recorded in the time and distance spent on essential activities of DRD and compared the results achieved in record diploma in manual and computerized. Considering the data analysis and the discussion held with the technicians of the Center for Data Processing UFAM, this research proposes to computerize the record of qualifications that are still recorded manually using a specific portal page of UFAM. Given all the theory and presented, taking into account the services provided by DRD, the final product (diploma) and the production process, aiming at continuous improvement in the flow of the registration process and issuance of certificates of UFAM, it becomes essential to use of dissemination channels and an awareness for the sector to develop pass their tasks based on process management