Viabilidade econômica de uma unidade móvel do serviço de Pronto Atendimento ao Cidadão (PAC) na cidade de Manaus

Abstract

The focus of this research is to propose an alternative service to the population through the optimization of public social services currently provided by a project called Emergency Room Citizen. The PAC is responsible for conducting most social services to the population of the state, such as civil identification, maintenance of electricity bills, water, issuance of various documents. The city of Manaus has an area of territorial unit of approximately 11,401,092 m2, which makes the displacement of the population to one of the active fixed units. This work aims to provide an alternative that can help public administration in overcoming this challenge, that is, analyze the feasibility of simultaneous compliance with the extension of Manaus City through a mobile unit (itinerant) PAC. Thus it was established the general goal is to analyze the economic feasibility of implementing an Emergency Care Mobile Citizen (PACM) aiming optimized service to some more distant neighborhoods, therefore, set up the specific objectives of selecting the services to be provided by the Mobile Unit; Describe the structure required to provide selected services and determine the administrative and economic viability of deploying a Mobile PAC services as needed in the city of Manaus. The methodology for conducting the case study consisted of field research it was made the application of semi-structured questionnaire composed of 23 questions to the user population of 06 existing units in the city, these questionnaires were applied throughout the month of April and May 2016 documentary analyzes were also made on controls provided by the project, it is possible to estimate the current cost of maintenance of fixed calls stations, enabling the projection of a mobile unit for specific care services. The results of this field study allowed an analysis of the demand for services offered in Ready Stations Service (PAC's) who participated in the scope of this research, therefore, it was possible to demonstrate that the portfolio of services in one unit can be offered in one unit mobile efficiently and quickly to society, there is therefore significant benefits to the population.