O impacto do fator humano na obtenção de alto desempenho: estudo de caso

Abstract

Due to the changing environment being noticed nowadays, a new reality seems to be coming up. Inside the organizations, this new world is noticed by the attempts to build flexible working environments, towards the respect to people, changing the thinking of men while just part of manufacturing machinery, without however to decrease the performance and competitiveness very important in the current days assuring a improvement to the organization . Many organizations, therefore, are looking for satisfying human needs while implementing operational changes, which are usually focused on process reengineering and team work activities. Considering that management practices are critical factors for leading in this environment, this dissertation s goal is to identify some of those practices, required for the construction of a management behavior based on the link between process management and Organizational Learning. The database research method, adopted in this work, consisted of a theoretical study and a case study. In this case, the managers practices have been observed during the Process Management methodology implementation, taking into account their own feelings, as well the feelings of their employees, together with the researcher observations. The conclusions have highlighted the following issues: the need for developing management practices, which are able to provide process management understanding; gain people commitment; provide required conditions for team work; encourage systemic vision of reality and create a continuous information flow through all levels of the organization. Then, management practices are presented while implementing process management, based on the learning organizational disciplines: group work development; endomarketing planning; commitment behavior; generating creative tension and microworlds; respecting the corparative values and organizational culture; building a shared vision.