A interface do trabalho do assistente social com a vigilância socioassistencial: um estudo sobre a atuação profissional na gestão dos Centros de Referência de Assistência Social (CRAS) de Manaus/AM

Abstract

This study aimed to analyze the current state of implementation of social assistance surveillance in the Social Assistance Policy of Manaus/AM to unveil how it affects the work of social workers who work in the management of Social Assistance Reference Centers - CRAS. Therefore, we sought to know the current level of implementation of social assistance surveillance in municipal policy, as well as to identify the main attributions, difficulties and potential of the work of the social worker managing the CRAS, to then discuss how the current state of surveillance implementation impacts the coordinator's work and what are the possible actions of mutual collaboration that can occur from this interrelationship. From a methodological point of view, the study was designed using the method of historical-dialectical materialism, and the research is explanatory, with a quantitative-qualitative approach, but with an emphasis on qualitative data. The study comprised the performance of bibliographic, document and field research, the latter being carried out through semi-structured interviews, developed at a distance by the Google Meet platform, with application of forms. The locus of the field research consisted of the Municipal Secretariat for Women, Social Assistance and Citizenship – SEMASC and the CRAS in Manaus, where 6 subjects were interviewed: 5 CRAS coordinators and 1 technician working in the Social Assistance Surveillance Management at SEMASC. To perform data analysis, the research used triangulation and content analysis techniques. The results obtained show that social assistance surveillance in the city of Manaus is formally implemented, but not effectively implemented. Due to structural and human resource precariousness, the area has concentrated on the performance of bureaucratic activities and primary tasks of information management, leaving little useful time to fulfill the primary purpose of this function: to produce knowledge about the demand and supply of services and disseminate it to the social assistance network, with a view to improving social protection. The absence of effective surveillance and a solid relationship with the CRAS impacts the work of the coordinator of this equipment, which also suffers from employment instability and other precariousness of work, and does not have strategic information about its coverage área, nor of subsidies that allow it to evaluate the work performed by the unit and its own management work. On the other hand, the study also indicated favorable strategies for dialogue between CRAS and social assistance surveillance in order to contribute to the establishment and maintenance of this relationship and also to the qualification of social assistance services, which are rights of the population that needs it.