Relatos emergentes e urgentes - os profissionais de saúde de um hospital público infantil diante dos maus-tratos a crianças e adolescentes em Manaus

Abstract

This study had as objective the analysis of how the demands of violence against children and teenagers affect the working process of health sector professionals: in the process of assistance, in the production of registers and in the formation of a professional identity. The methodology design used involves a qualitative approach in social research, with a case study through interviews and official registers in the target institution and the municipality. The study was conducted in a public hospital in Manaus. The data analysis was based on Bardin s (1977) content analysis methodology, developing the categories: definitions of the subject by the professionals, types of violence acknowledged, strategies presented for cases identification, violence impacts on health sector professionals, the follow up to the cases in the Health Institution according to the professionals, the difficulties identified and challenged in the management of cases, the directing to other institutions and its follow up by the Health institution, the formation of professionals and their knowledge of the ECA (Child and Teenager Estatute) and repercussion in the still dreamed integral assistance. The results showed under-notification of cases, little follow up and no monitoring of the cases of violence, which could be the reflex of the lack of training of professionals, recognized by 100% of the interviewees, who recognized having non-sufficient knowledge about the ECA, no belief in a solution for the cases with the accountability of those responsible and almost non-existent public policies for social and psychological support to follow up the identified cases, adding up to the constant stress faced by these professionals.