Avaliação de Entrega dos Fornecedores sob a Ótica do Cliente e o PCP desses fornecedores: Um estudo de caso em Empresas do Pólo Industrial de Manaus

Abstract

This work aims at identifying and analyzing the System Planning and Production Control (PCP) in existing companies that provide their inputs to automaker and motorcycle manufacturer correlate the management of PCP with the performance evaluation of delivery of this assembly. First is presented a theory about the planning and production control by addressing the basic concepts and features. Then, the focus is given to the case study conducted in these companies through a research methodology, which sought to verify and show what has been used effectively in terms of PCP, which techniques are used, which reflected the performance of these techniques production companies and which problems related to PCP firms face. A questionnaire was developed as a research tool for obtaining information. The data obtained are analyzed individually and then as a whole. We made a diagnosis on the subject, suggesting the adequacy of those systems to their needs in the short, medium and long term.