Aplicação de método multicritério na tomada de decisões gerenciais - um estudo na manutenção de equipamentos logísticos

Abstract

The research entitled "Application of multicriteria method in management decision making: a study on the maintenance of logistics equipment" is a study that proposes a matrix for decision making, considering all the criteria of importance, choosing among the alternatives, the most favorable to the current need. Its general objective is to propose a multicriteria analysis model, as an alternative to support in the management decision making, achieved by the following specific objectives: Define the qualitative and quantitative variables of the process; Express the importance of system variables; Propose the best alternative that meets the needs of the system; Demonstrate the tolerance / flexibility margins of the system and Validate the multicriteria analysis model. The theoretical support of the research was based on bibliographical research, documentary analysis and Focus group instrument, starting from the understanding and characterization of the problem, until reaching the modeling of the weighted matrix providing a numerical index of the criterion evaluation, validated through the action research, in a company of the Polo of Two Wheels, with the purpose of assisting in the process of revaluation of the system of maintenance of logistic equipment, whose purpose is to eliminate line stops due to the unavailability of logistic handling equipment. Regarding the results, it was identified that the expectation of the system could be met with 86% satisfaction of the criteria, as opposed to the one reached by the current operator with 44% attendance. In the first stage of the criterial evaluation, the most compromised proposal with the expected results was alternative C, with capacity to meet 66% of expectations. However, this service capacity is below the target of 86%. In the second stage, with the implementation of several actions to develop the supplier, the best alternative was presented by supplier A (the current operator) with 81%. The research demonstrated that the maximum reach is in the evaluation of the alternatives through Multicriteria Analysis, changing the course of the decision, previously taken with intuitive basis, where the decision maker realized that its limiting was the market, and, in developing the market , made it possible to double the capacity of the current operator