O programa de mestrado de engenharia de produção da UFAM como formador de gestores: um estudo de caso com lastro na percepção dos egressos.

Abstract

In the city of Manaus, the capital of the Amazonas State, there is one of the largest industrial complexes in the country that is the Free Trade Zone of Manaus (Zona Franca of Manaus - ZFM). It was created in 1967 by the federal government to drive the economic development of Western Amazon. During its implantation, fiscal incentives were given for 30 years. However, in the promulgation of the Brazilian Constitution it would end in 2013. After this, according the 42nd constitutional amendment, another ten years were added to the 2013 deadline, stretching its validity to 2023. In the ZFM there is an industrial park with advanced technologies and currently has 550 industries generating around 135 thousand direct jobs in the factories. In this scenario, the study investigates the productive and quality gains in Manaus’s Industrial Pole – PIM with the newly acquired knowledge in the Production Engineering Mastership Program of the Federal University of Amazonas –UFAM in the last five years. A qualitative study was conducted and the methods that were adopted to collect data were bibliographical and documental research, case studies and field research. The research revealed that the productivity and quality gains in the PIM were countless, demonstrating that the companies that received such qualified manpower had the following performances: improved production time and efficiency, yielding more competitiveness to the company; maximization of time, work rhythm, abilities, efforts and routines; gains due to a better balancing of production lines; and elimination of bottlenecks and activities that didn’t add any value. There were improvements in the measurement of monthly efficiency and standard costs, as well as, better efficiency and productivity in the companies. With these results, the PIM companies levered their production. The investment in professionally qualifying their workers was important for the companies to improve their productivity. The results in this research prove that the egresses of the Production Engineering Mastership Program of UFAM are fundamental parts of PIM’s development.