A qualidade das aulas experimentais no Laboratório de Física. Um estudo de caso na Universidade Federal do Amazonas

Abstract

This study aimed to measure the quality perceived by the students who attend classes in experimental physics laboratories of the Federal University of Amazonas, where there was the most important attributes for the students strengths and weaknesses of the Laboratory and the opportunities for improvement. The method used was an exploratory research with case study through questionnaires with the technicians, teachers and students, the latter being in the SERVQUAL model, applying a quali-quantitative analysis, which allowed the evaluation of the attributes of Physics Laboratory. It was concluded that the three classes have a common attribute as the weakest point, which is the amount of materials and equipment, and as a strong point, was obtained for the students, the availability of laboratory and safety to perform the experiments, for technicians, a good knowledge of the instruments and equipment and for the teachers the importance of the participation of technicians in the experimental classes. The results enabled the knowledge of how students perceive the quality of experimental classes and main improvement opportunities to acquire more equipment with new technologies and the purchase and installation of projectors in laboratories.