Proposta de indicadores de desempenho da produção: um estudo de caso em uma indústria de polímeros

Abstract

Into the scene of information era, the competitive shows global dimentions which are pushed by tecnological inovations as well as frequents changes in the world market. The companies are forced to give to their costumes, beyond the good prices, brend new products with good levels of qualities, adding to them a high value, with fast and flexiblility service system. According to this, all the organizations depend on an evaluation system of development that can lead a business management. This study shows a proposal of fulfilment indicators implantation that can be used in a thermoplastic industry profile located into Manaus Industrial Polo (MIP). The route presented along this thesis allows the indicators implantation, directing its constituition as well as its performance, getting all goals and identified objectives into the organization strategic plans. The whole methodologic process is based in a bibliografic review and in an empiric research which came true throught a map process. The techniques and registration of a producting are figure out so that identify the relevant indicators that are connected to the goals and objectives of producting. As result of this work, we can make a development way and a group of sixteen (16) performance indicators, which are chosen by the implantation team beget the most representative process to the organization. These indicators are stabilished, valid and used by the organization like an instrument to obtain the results and the goals planned before to get the level of competitive demanded by the global market. The results gotten show the gains obtained by the organization and their evolution along the process in a continous improving, to make firm the uses importance of the indicators, permiting its application in many others organizations.