Gestão de processos e análise de fluxo de valor: um estudo de caso em uma instituição federal de ensino

Abstract

The transformations resulting from technology require organizations to constantly seek improvements and innovations in their products/services to remain in constant balance in the market. In this framework, some institutions use lean thinking to reduce or eliminate possible waste and consequently improve their processes. This study aimed to propose improvements in the systematization of the administrative process of assigning the Course Coordination Function of the Graduate Programs (PPGs) of the Federal University of Amazonas (UFAM) through the Value Stream Mapping tool. For this, a case study was carried out in the Electronic Information System (SEI) and interviews with the system users who deal with this process. The results showed the possibility of reducing the total delivery time of the process from 107.08 hours to 66.82 hours, by removing steps/activities that are not essential to its flow, demonstrating the tool's applicability and value creation.